• Payment is charged immediately at checkout, not when the product ships.
  • If at any time you would like to cancel your preordered products for a full refund back to the original form of payment, please do so prior to the shipping date listed in the product description.
  • Refunds can only be given back to the original form of payment.
  • If you need to cancel your preorder or update your order, please send an email to with subject line PREORDER and include your order number.
  • If you are ordering a preorder item with an in-stock item, your in-stock item will ship first and separately. We will not charge you again after your preorder ships.
  • For returns on preorders, you have 30 days from the time of receipt, not from the time you originally paid for the product.
  • The date listed on the product description is an approximation communicated by our manufacturer/vendor and we will update as more information is given to us. If you do not see an update then we do not have further information.