What are my shipping options?
We currently ship all of our products through the United States Postal Service.
How much is shipping?
Shipping is now free on all orders!
How long will it take me to receive my order?
No one likes to wait for their new outfits to arrive so place your order by 1PM PST Monday – Friday and it ships that day! All orders placed after this time will be shipped the next business day. Unfortunately, this excludes federal holidays. During severe weather your order could be delayed.
Will I receive a tracking number after placing an order?
Absolutely! Once your order is fulfilled a shipping label will be created and your tracking number will be sent to the email provided during checkout. Make sure to check your spam/junk folders for your tracking number!
Is your packaging recyclable?
Therapie Clothes is committed to leaving a clean planet for future generations. In an effort to produce less waste, our poly mailers are made of recycled materials and can be recycled. Follow this link to learn more about recycling your poly mailers How To Properly Recycle Poly Mailers.
Who pays the shipping cost on returns?
It is our goal to ensure that Therapie customers are completely satisfied with their purchases but we understand that things happen. Return shipping is on us and you will receive the label emailed to the address provided at check out. Please let us know if you would like to use an alternate email address to receive your label.
Are exchanges or refunds available?
We stock items in limited quantities to limit the amount of other people wearing your same outfit. Unfortunately this means an exchange might not be possible. We do not offer refunds but will give store credit within 14 days of purchase provided all tags are still attached. Products that have been previously worn do not qualify.
How do you process returns?
If you need to return an item(s) please send us an email as soon as possible describing why the item needs to be returned and a return-shipping label will be emailed to you. You have 14 business days from the time you received your order to ship returns back to us. Processing your return will take 1-2 business days after receiving it and we’ll send you a confirmation email.
How often do you receive new inventory?
We are constantly searching for new products our customers will love. Join the Group Therapie Facebook group to be the first to see new products!
Where do you get your products?
We order from various vendors depending on the styles we are looking for. Have something specific in mind that you can’t find? Email us a picture with description and we’ll try our best to find similar looking items.
I’m a designer and am looking to collaborate, whom do I contact?
Awesome, thanks for having interest in our little shop! We get excited about working with new designers. Please send an email to firstname.lastname@example.org and we’ll get back to you as soon as possible.
I’m a blogger/vlogger looking to collaborate, whom do I contact?
Yay we’re so excited that you’re reaching out! Therapie Clothes believes in a world in which brands and influencers have close bonds. Please see the Affiliate Program page for info.
Do you have an affiliate program?
We do! Please see the Affiliate Program page for further info.
What sizes do you offer?
Therapie Clothes offers sizes XS through 3X depending on the item.
Do you ship internationally?
Where are you located?
Therapie Clothes is located in Las Vegas, NV.